Process Evaluation is appropriate for:

• All direct service and training projects
• Conferences
• Model and demonstration projects

Process Evaluation Questions:

The following questions can guide applicants who feel that a process evaluation may be most appropriate to their work:

• What are the goals and specific objectives of your project?
• For each objective, what specific steps are taken and how are they accomplished?
• For each objective or program component, what resources/inputs are needed (type and numbers and time commitments of staff, physical space(s), equipment, volunteers, etc.)?
• What type(s) of client(s) does each program element target?
• What are the characteristics of clients actually served (age, gender, health status, living situation, family status, cognitive status, functional status, etc.)?
• Are the characteristics of clients/participants in line with the targeted population? If not, why not? What type(s) are under-represented and why do you feel these groups are not being reached?
• How many clients/participants receive each service? Is this more or less than your goal? Why do you think demand is higher or lower than expected?
• How many units of each type of service/program component do clients receive? (E.g. hours, rides, course sessions, friendly visits, days of adult day care, rehabilitation sessions, etc.)
• How much does the program cost? How does this break down for individual parts of larger projects?
• How satisfied are clients with services provided? Are there any aspects of program operation that clients or staff would recommend changing and why?

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